Gobizarre.com aims to provide 100% satisfaction to its customers. However, due to some reasons the product may not meet a customer’s expectation, or have some issues. Here is an overview of our return policy.
Damage During Transit
We usually do a quality check and provide multiple layers of protection before dispatching the product. However, if the product received is damaged or defective during transit, reach out to us at your earliest (within 24 hours) by calling our customer support number, or drop in a complaint on our Whatsapp number +918130304272, and we will have our customer service agent contact you.
To ease the replacement process and support your compliant, please take some pictures and create a video while unboxing the package. Reach out to us immediately, so that the replacement process can be accelerated.
Please note that any claim without an unboxing Video will be settled at the sole discretion of our product team, therefore we request you to immediately make a video while unboxing the product to smoothen out the replacement process.
After verification, we will send you a new piece of the same product, or offer you a replacement based on your choice. Unfortunately, we do not offer refund to avoid malpractices.
Wrong Item Received
If you have received the wrong item, we sincerely apologize for the inconvenience. Please let us know about it by writing an email at: email@example.com, providing proof of purchase and pictures of the wrong product received. However, please check your order details before proceeding with the complaint, as sometimes you may have placed an order for the wrong item. For example, you placed an order for an OnePlus 5 hard cover while looking for OnePlus 5T hard covers. Nevertheless, just let us know within 24 hours, so that we can process the replacement request.
NOTE: The second order will be dispatched only after the wrong order has been returned and received by us, or you can have the amount credited to your GoBizarre e-wallet
Product Does Not Meet Your Expectations
If you wish to return the product because it is not exactly what you imagined or the quality is not what you expected. You may write an email at: firstname.lastname@example.org within 24 hours of delivery. We will reach out to you for more information. However, please be informed, that we usually do not entertain product exchange due to malpractices, therefore, before finalizing the purchase, you may request more pictures for the product or ask any question you have, we will be happy to assist you throughout the order placement process.
That being said, the refund will only be processed after we have received the product and our team has inspected the original quality. The refund will be provided as store credit in your GoBizzare e-wallet which can be used to make another purchase any time in the next 3 month period.
Only for prepaid orders, the amount will be refunded to the original mode of payment after a deduction of 30% of the payment as processing fee (i.e. shipping, and any additional cost incurred in the transaction).
Please Note: The below mentioned products will not be covered under the return or refund policy:
- Products costing less than Rs. 500 are not covered under refund policy
- Any glass based product like Tempered Glasses, Clear View Glass Flip Case, or any other case made with breakable glass will not be covered under return or refund policy
*Exchange of items, such as in-ear wired earphones, or in-ear Bluetooth earphones are not entertained due to hygiene reasons.
Faulty or Defective Product
If you ordered a Bluetooth wireless headset, earphones, or digital smart watch, which stops working within 15 to 30 days of receiving the product. Please reach out to us on our Facebook page, or drop in a complaint on our Whatsapp number +918130304272. We will have our pick-up service providers pick up the faulty item.
Thereafter, a new item will be dispatched ONLY after verification, or the paid amount will be credited to your GoBizarre e-wallet.
Note that, we will not be providing any replacement if the problem does not appear to be genuine, i.e. the user dropped the smart watch from a height and it stopped working, or dropped it in a pool or any other water body, and other similar situations.
- Please note that if our team of quality checkers feel that the damages are due to misuse of product, the item will not be replaced or the amount refunded.
- Please return the product with the original invoice, warranty or guarantee card or user manual (if any). If it is an immediate return, we expect the item to be returned in its original packaging and accessories, including the box, manufacturer's packaging.
- Return Shipping will be at the buyer's cost, and it is buyer's responsibility to ensure that the product is returned in unused and original condition